الشحن

Updated: April 23, 2026

This policy explains our shipping practices within Egypt (via Bosta courier).

3.1. Shipping Zones, Times & Fees

Free Shipping: Orders exceeding 3000 EGP or more ship free anywhere in Egypt

Cutoff Times: Orders placed before 2:00 PM (Cairo time) ship the same day; orders placed after may ship the next business day.

Exceptions: Remote areas (Sinai, Red Sea resorts, some oases) may take longer. In rare cases, we will notify you of any expected delay.

3.2. Order Processing

We process orders within 1–2 business days of payment. (Peak season may require more time.)

Once shipped, you will receive a confirmation email with a Bosta tracking link. You can also track on https://bosta.co/en-eg/tracking-shipments

3.3. Delivery Details

The shipping fee shown at checkout covers Bosta’s courier service and insurance for your package’s value.

You or a designated person must be available to receive the package at the delivery address.

If nobody is available, Bosta may leave a note for pickup or attempt redelivery.

Please verify the package upon receipt. If the package is damaged or has been opened, do not accept it.

3.4. Damaged or Incorrect Orders

Inspection: Always check your order immediately. If the product is damaged, defective, or incorrect, do not use it.

Reporting: Contact us within 3 days (email or WhatsApp) with your order number, a photo of the issue, and a description.

Resolution: If confirmed, we will arrange a full replacement at no charge, or a refund if replacement isn’t possible. We will cover return shipping in this case.

3.5. Shipping Delays & Force Majeure

Delivery estimates can be affected by external factors (weather, strikes, curfews, etc.). We are not responsible for these delays. If a delay is expected (e.g. heavy storm), we will notify you.

In case of force majeure events (e.g. pandemic lockdowns), deliveries may be suspended as per government directives.

3.6. Returns Shipping Responsibility

If you are returning an item for personal reasons (e.g. wrong choice), you must cover the return shipping (except when return shipping was already paid by us, as above).

If the return is due to our error (wrong item or damage), we will send a prepaid return label or instruct the courier to pick up at no cost to you.