سياسة الاسترداد

We aim to provide a confident and seamless experience with every ATHAR purchase.
 Please review the policy below to understand your options clearly.

 

 

1. Try Before You Open (Risk-Reduced Experience)

With every 55ml bottle, you receive a complimentary 3ml tester of the same fragrance.

  • We recommend testing the 3ml sample first

  • Open the full-size bottle only if you are satisfied

This allows for a more informed and risk-aware purchase decision, especially as fragrance preference is subjective.

 

 

2. Return & Exchange Eligibility

You may request a return or exchange within 14 days of receiving your order, provided that:

  • The item is unused and unopened

  • The product remains in its original packaging (including box, labels, and accessories if applicable)

  • The item is in the same condition as delivered

 

 

3. Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns for:

  • Opened or used fragrance products

  • Samples or testers

  • Items marked as “non-returnable” on the product page

 

 

4. Damaged, Defective, or Incorrect Orders

If your order arrives with an issue:

  • Please contact us within 48 hours of delivery

  • Provide clear photos of the product and packaging

Once reviewed and verified, we will offer:

  • A replacement (if available), or

  • A full refund

We may request additional information or arrange inspection before confirming the resolution.

 

 

5. Return Shipping Responsibility

Customer is responsible for return shipping in cases of:

  • Change of mind

  • Scent preference (fragrance not suitable)

  • Product no longer needed

ATHAR covers return shipping in cases of:

  • Incorrect item delivered

  • Missing items or accessories

  • Verified quality issues

  • Damage caused during shipping

 

 

6. Refund Method & Processing Time

Refund Method:

Refunds are issued via the original payment method:

  • Cash on Delivery (COD): Refund processed through the courier

  • Online Payments: Refunded to the original payment method

Please note: Bank processing times may vary and can take 7–14 business days

 

 

Refund Timeline:

  • Refunds are processed within 7–14 business days after receiving and inspecting the returned item

  • It may take an additional 3–5 business days for the amount to appear in your account

 

 

7. Shipping Fee Refunds

Shipping fees are refunded only if the return is due to:

  • Incorrect items

  • Missing items

  • Verified damage or quality issues

Shipping fees are not refunded in cases of:

  • Change of mind

  • Scent preference

  • Unverified claims after inspection

If no fault is found during quality inspection, the cost of returning the item to you may apply.

 

 

8. Quality Review & Claims Assessment

All quality-related claims are subject to review by our internal Quality Team.

  • The team evaluates whether the issue qualifies as a verified quality concern

  • Requests may require:

    • Photos

    • Additional details

    • Product inspection

All decisions are made to ensure fairness and product integrity

 

 

9. Return Process

To initiate a return or exchange:

  1. Contact our support team with:

    • Your order number

    • Reason for return or exchange

  2. If eligible, you will receive return instructions

  3. Ship the item back according to the provided guidelines

 

 

10. Order Cancellation Policy

  • Orders can be cancelled within 24 hours of placement, provided they have not been shipped

  • Once the order has been processed or handed to the shipping provider, cancellation may not be possible

 

 

11. Cash on Delivery (COD) Policy

To maintain operational efficiency:

  • Orders cancelled after 24 hours or after shipment dispatch may result in COD restrictions

  • Repeated order refusal without valid reason may lead to:

    • COD being disabled

    • Future orders requiring prepaid payment

 

 

12. Policy Misuse

ATHAR reserves the right to take appropriate action in cases of misuse, including:

  • Excessive returns

  • Returning items not in original condition

  • Repeated order cancellations or refusal upon delivery

Actions may include limiting account activity or restricting certain services.

 

 

13. Incorrect or Unauthorized Returns

We are not responsible for:

  • Items sent in error

  • Products not originally purchased from ATHAR

Such items may not be returned or refunded.

 

 

Important Note

Fragrance is a personal product.
We strongly recommend using the complimentary 3ml tester before opening your full-size bottle.

 

 

Need Assistance?

For any inquiries or support requests, you can reach us via:

  • WhatsApp

  • Email

  • Instagram Direct Messages

Response time: within 24 hours